Payment Policy

At Petsupplies.ae, we want your shopping experience to be as easy and flexible as possible. We offer multiple secure payment options to suit every customer.

Payment Methods

• Cash on Delivery (COD): Prefer to pay when your order arrives? Select Cash on Delivery at checkout and have the exact amount ready when your order is delivered. Available across our supported delivery areas.
• Google Pay: For a fast, secure, one-tap checkout, we accept Google Pay. No need to enter your card details manually.
• Credit / Debit Card (Visa & Mastercard): Enter your card details at checkout. All card payments are securely processed through Stripe, a globally trusted, PCI-DSS compliant payment processor. We never see or store your card details.
• Tabby – Buy Now, Pay Later: Split your purchase into easy, interest-free instalments. Select Tabby at checkout and follow the steps to set up your payment plan, subject to Tabby’s approval and terms.

Order Confirmation

• Once your payment is successfully processed, you will receive an order confirmation by email.
• For Cash on Delivery orders, the confirmation is sent as soon as your order is placed.

Failed or Declined Payments

• Please check that your card details are entered correctly and that your bank has not blocked the transaction.
• You may also try an alternative payment method or contact your bank directly.
• For further assistance, email us at support@petsupplies.ae.

Refunds

• Refunds for eligible returns are processed back to the original payment method, in line with our Returns & Refunds Policy.
• Card refunds typically take 5–10 business days to reflect, depending on your bank.
• Cash on Delivery refunds are made by bank transfer, so please include your bank details when raising a return request.

Currency

• All transactions on Petsupplies.ae are processed in UAE Dirhams (AED).

Contact Us

If you have any questions about your payment, please contact us:

• Email: support@petsupplies.ae
• Phone / WhatsApp: +971 50 135 5060